When appliances break down or need repair, the question of who pays for the repair or replacement often arises. This is especially true with a broken washing machine, as it’s a sizable appliance and fixing it can be costly. So who pays when the washing machine stops working?
The answer to this question will depend on the situation. If the washing machine was already in need of repair or had known defects prior to breaking down, you as the owner may need to foot the bill yourself. However, if the washing machine had no known issues before it stopped working, you may be able to involve your manufacturer or retailer to get the repair or replacement free of cost.
Under the Consumer Rights Act 2015, goods including washing machines must be of satisfactory quality, fit for purpose and as described. This means a retailer or manufacturer must comply with these terms and provide remedy if goods do not meet these criteria. Since a washing machine breaking down could be considered as goods not being of satisfactory quality or fit for purpose, you may be on solid grounds when asking a retailer or manufacturer to provide remedy.
You may also have some rights when a washing machine breaks down as a result of a ‘manufacturer’s defect’. This is a problem which affects a product because of a problem with the way it was designed or made, rather than something being wrong with the product itself. If such a defect were to be the cause of the washing machine breaking down, the manufacturer may be liable for the costs of the repair or replacement.
To ensure that you get any redress you’re entitled to, contact the manufacturer or retailer in the first instance. They will be able to advise you of any rights you may have and how best to proceed.
In summary, who pays for a broken washing machine will depend on the situation. If the washing machine had known defects prior to breaking down, you as the owner may need to cover the costs. However, if it was working perfectly before it broke, you may be able to pursue a claim with the manufacturer or retailer.